Q.  What if I forgot my Password? Q.  Why can't I see the Rewards Catalog? Q.  What if I forgot my User ID? Q.  What if a product that should have a Reward Code did not have one on it when I received it? Q.  Is there a paper version of the Rewards Catalog you can send me? Subject Links Browsers Click-to-Claim Enrollment Member Profile Overview Reward Codes Rewards Scanners Web Site

Top Asked Questions

Q. What if I forgot my Password?

Click on 'Forgot Password?' right below the login area on the home page. You will be asked to supply the answer to your Security Question. Once you successfully answer the question, you will be able to establish a new password and access your account.

Q. Why can't I see the Rewards Catalog?

There may be several reasons. The Rewards Catalog opens in a new window and may not display if you have a pop-up blocker installed. Press the Shift or Control key while clicking ''Shop for Rewards''. If you are using Internet Explorer, you may click the following link for help disabling your popup blocker.

http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx

If you are not using Internet Explorer, visit the help option for your browser.

Another possibility is that the Rewards Catalog may be hidden behind other windows.

Q. What if I forgot my User ID?

Please email Customer Service or call us at 1-877-567-6580.

Q. What if a product that should have a Reward Code did not have one on it when I received it?

Not all products participating in Supply Rewards ship with a Reward Code label. These products reward you through a process called Click-to-Claim. In order to earn these points through Click-to-Claim, log in to www.supplyrewards.com, click the 'My Profile' link, then select 'Update Click-to-Claim Sponsors' and follow the instructions. Once you purchase from these Sponsors, you will be notified by email that you have points to claim.

If a participating product doesn't have a label and does not use Click-to-Claim to reward you, please contact Customer Service at supplysupport@supplyrewards.com or visit www.supplyrewards.com and click on Contact Us.

Q. Is there a paper version of the Rewards Catalog you can send me?

Supply Rewards is a 100% web based system, therefore we do not offer paper catalogs. New rewards are always being added, so be sure to check online frequently for new rewards.

Back to Top  

Browsers

Q. What Internet browser is best for viewing this site?

Our site requires cookies and javascript to be enabled in your browser. For best viewing, use Internet Explorer version 5.x or Netscape version 4.7 or higher. To update your browser, please visit www.netscape.com or www.microsoft.com.

Q. How can I make your site operate/download more quickly?

A minimum connection speed of 56K is recommended for viewing this site. Although any connection will work, faster is better. The difference in performance is mainly in the speed that images and text will load as you go from page to page.

Q. Do you have a non-graphics version of your site?

No. However, images on this site will display 'alternative' text if you opt to disable graphics in your browser.

Back to Top

Click-to-Claim

Q. How do I claim points for Click-to-Claim products or services purchases?

When you purchase products or services that are eligible for Click-to-Claim, the manufacturer will supply us with your purchase information. You will receive an email telling you that you have points pending. To claim your points, simply click on the link in the email and log in to the Web site. If you are already on the site, simply choose the Click-to-Claim Points tab on the top menu and follow the simple prompts.

Q. How do I start earning points from a Click-to-Claim Sponsor?

Certain sponsors require that you have an account number to begin earning from each of these Sponsors while others provide this information on your behalf. If we do not show that you have any account numbers attached to your profile for a given Sponsor, you will not receive an email notifying you of your pending points. To add an account number, log onto the Web site, go to 'My Profile' and then go to the 'Click-to-Claim Sponsors' section. You may add account numbers for any Click-to-Claim Sponsors that you purchase from. If you're not sure where to locate your account number, click on the 'What's This?' link for more information.

Back to Top

Enrollment

Q. I received an Enrollment Code for Supply Rewards. How do I complete my Supply Rewards enrollment?

Follow these steps:
1. Log onto the program Web site at www.supplyrewards.com.
2. Click on the "Join Free" button at the top of the page and complete the enrollment process.
3. Click submit.

Q. Can I enroll if I do not have an Enrollment Code?

Yes. Simply click on 'Join Free' and complete the simple enrollment process.

Q. How do Supply Professionals enroll without a computer?

You need access to a computer. This can be done at home, a local library or Internet cafe. Once enrolled, if you prefer you can mail the Reward Codes to Supply Rewards Administration.

Q. I have changed jobs and I want to establish a Supply Rewards account with my new employer. Do I need to re-enroll?

Yes. You must re-enroll. You may not transfer your account or point balance to your new employer.

Q. I would like other members of my staff to receive the eNewsletter, how do I do that?

You have the ability to set up other people in your organization as delegates to receive the eNewsletter. You may add or change delegates at any time by editing your preferences on My Profile.

Q. When I try to enroll, I get a message that my establishment is already enrolled. What does this mean?

Someone at your business location has already enrolled in Supply Rewards. You may create a new account but point balances can not be combined.

Back to Top

Member Profile

Q. I started to complete the 'Membership Profile' but could not finish it at the time. Now, I cannot find the information I previously entered. How do I complete my enrollment?

The 'Membership Profile' must be completed in one session. For security purposes, incomplete enrollments cannot be re-visited during a subsequent session. You may start your enrollment process again by clicking on the 'Join Free' button on the top of the Supply Rewards home page.

Q. What if I do not know the answer(s) to some of the enrollment questions?

The individual completing the enrollment should be acting in a management capacity and have access to all the information needed to complete the entire process. If that individual does have any questions, they can email the question to Customer Service by clicking the Contact Us link on the Supply Rewards home page.

Q. How does Supply Rewards use the personal information it collects in connection with the program?

By enrolling in Supply Rewards, you agree to receive the bi-weekly ExtraPoints® eNewsletter. Click here to read our complete Privacy Policy.

Q. I just changed my email address and received a message indicating that I will not be able to redeem my points until the address is confirmed. What does that mean?

In order to participate in Supply Rewards you must supply a valid email address. While we are verifying your email address you are still able to accumulate points. However, you will not be able to redeem points for merchandise until your email address is confirmed. Confirming your email address generally takes about 24 hours.

Q. When do I use the 'Update My Current Business Information' option on the Account Information page?

To update the address or other information about the business for which you are currently enrolled. If you have changed jobs, you will need to create a new account at the new business.

Q. How do I update my account information?

Click on the 'My Profile' link at the bottom of this page. You may change most of the personal and business information specified during enrollment. If you need additional help or cannot find how to modify a particular piece of information, please contact Customer Service via the Contact Us option below.

Back to Top

Overview

Q. How do I participate in Supply Rewards?

To participate in Supply Rewards you may enroll online at www.supplyrewards.com.

Q. Who is eligible to participate in Supply Rewards?

Participation in Supply Rewards is limited to Dental, Veterinary, or Lab practice affiliations or entities: Dental (General Practice, Orthodontist, Oral Surgeon, Pediatric Dental, Periodontist, Endodontist, Prosthodontist, Oral Pathologist, Esthetic & Cosmetic Dentistry, Laboratories), Veterinary (Large Animal Exclusive, Large Animal Predominant, Mixed Animal, Small Animal Predominant, Small Animal Exclusive, Equine, Feline Only, Other) or Laboratories (Corporate, Research, Healthcare, Contract, Life Sciences, Controlled Environments, Clinical, Dental) Membership is limited to professionals with purchasing decision-making authority. Brokers, distributors, buying groups or third parties are not eligible.

Q. What are the benefits of enrolling in Supply Rewards?

Each time you purchase participating products or services, you earn points. With some of the world's largest manufacturers as Sponsors, points add up fast. Members can redeem points for brand-name personal and business rewards - everything from golf clubs to computers to business supplies.

Q. How do I contact Supply Rewards Program Administration if I have questions that are not answered here?

Simply click on the 'Contact Us' link on the bottom of this page. You will have the option of contacting us via email or by telephone, or you may tell us when you'd like us to contact you. We read every message we receive and if a specific response is appropriate for your comment or question, we will respond within 1 business day.

Q. Are there Terms & Conditions governing my participation in Supply Rewards?

Yes. Participation in Supply Rewards is subject to the Terms & Conditions outlined on the Supply Rewards Web site.

Back to Top

Reward Codes

Q. What if a product that should have a Reward Code did not have one on it when I received it?

Not all products participating in Supply Rewards ship with a Reward Code label. These products reward you through a process called Click-to-Claim. In order to earn these points through Click-to-Claim, log in to www.supplyrewards.com, click the 'My Profile' link, then select 'Update Click-to-Claim Sponsors' and follow the instructions. Once you purchase from these Sponsors, you will be notified by email that you have points to claim.

If a participating product doesn't have a label and does not use Click-to-Claim to reward you, please contact Customer Service at supplysupport@supplyrewards.com or visit www.supplyrewards.com and click on Contact Us.

Q. What does my available balance of points mean?

Your available balance is those points currently available for you to redeem for rewards. Normally, points are deposited the next business day after you enter your code. However, in some cases, points you have earned may temporarily be placed in a pending state. Typically, points are pending for only a short period of time to allow for processing within the Supply Rewards system. When you access the Rewards Selection, you will be notified if you have any pending points. Or, you may view balance details by clicking on My Statement.

Q. After I enter a Reward Code, are points deposited into my Supply Rewards account?

Points are deposited the next business day after the Reward Codes are entered. In the meantime, they are placed in a pending status.

Q. I entered what I thought was a Reward Code, but I get an invalid code message. What am I doing wrong?

You may have simply mistyped the Reward Code. Carefully retype the Reward Code and click 'Submit'. If you still get an invalid code message, someone has already submitted that Reward Code for points. If you think that the invalid code message is incorrect, contact us for further research.

Q. I submitted a Reward Code and was told it was worth 50 points, but my Available Balance did not change. Why not?

Your available balance is those points currently available for you to redeem for rewards. Normally, the points you earn by entering Reward Codes are deposited to your account the next business day. However, in some cases, points you have earned may temporarily be placed in a pending state. Typically, points are pending for only a very short period of time to allow for processing within the Supply Rewards system. Your available balance will increase once the points are processed.

Back to Top

Rewards

Q. How do I redeem a reward?

Login to www.supplyrewards.com and click on 'Rewards Catalog'. Choose your desired reward based on the amount of points you have earned. If the item ordered is in stock, it will be delivered in 1 to 2 weeks. Please allow 4 to 8 weeks for special orders.

Q. If I am not satisfied with my reward order, what do I do?

Satisfaction is guaranteed on all orders. Supply Rewards members may return or exchange rewards for any reason within 30 days. Supply Rewards members are responsible for return shipping costs.

Q. Is there a paper version of the Rewards Catalog you can send me?

Supply Rewards is a 100% web based system, therefore we do not offer paper catalogs. New rewards are always being added, so be sure to check online frequently for new rewards.

Q. Do I have to go online to redeem rewards?

Yes, you must be online to redeem rewards.

Back to Top

Scanners

Q. Where can I get a scanner?

Scanners may be purchased with Supply Rewards points at www.supplyrewards.com in the Rewards section. Go to Business Building/Miscellaneous to find the scanners. Scanners may also be purchased outside the program at many different electronics retailers.

Q. What are the scanner requirements?

Supply Rewards codes can be scanned with any scanner that reads Code 39, and has an installed keyboard wedge interface. These are both standard on almost any scanner that is in the market today.

Code 39 is an alphanumeric barcode, and is one of the most commonly used in the marketplace. It is also referred to as LOGMARS, Code 3 of 9, or the 3 of 9 code.

The keyboard wedge interface is installed between the scanner and the keyboard of your computer by using the cable provided with the scanner. It will process and transmit the bar code data as if it were typed on the keyboard.

The scanner must be installed with any supporting software that comes with it. Supply Rewards does not provide technical support for installing or using scanners. Participants are encouraged to contact their scanner manufacturer for assistance if problems arise.

Q. How do I use the scanner with the website?

Follow these easy steps.

1. Log in to your account at www.supplyrewards.com.
2. Click on 'Enter or Scan Multiple Codes'
3. Click on the button next to 'scan codes'
4. Start scanning the bar codes found on the Reward Code labels.
5. You can scan up to 10 codes at a time, click 'Submit', and then scan up to 10 more, and so on.

Supply Rewards does not provide technical support for installing or using scanners. Participants are encouraged to contact their scanner manufacturer for assistance if problems arise.

Q. What model of scanner should I purchase?

Unitech MS210 CCD (product #59-3000-00)
This barcode scanner is easy to use and simple to set up. Its powerful built-in decoder reads all major bar codes. Its ergonomic design means more comfort in addition to an improved scanning process. Depth of field: 1 inch(25.4mm) Scan rate: 45 scans per second.

Imageteam 3800XL (product #59-3001-00)
This scanner combines high performance and longer range in a comfortable hand held design. It is easy to aim and requires no set up. Best of all, its solid rugged design is backed by a 5 year warranty. Reading distance: from 2 inches(5.1cm) to 9 inches(40.6cm) distance on 100% UPC. Scan rate: programmable to 270 scans per second.

Back to Top

Web Site

Q. What if I forgot my Password?

Click on 'Forgot Password?' right below the login area on the home page. You will be asked to supply the answer to your Security Question. Once you successfully answer the question, you will be able to establish a new password and access your account.

Q. Why can't I see the Rewards Catalog?

There may be several reasons. The Rewards Catalog opens in a new window and may not display if you have a pop-up blocker installed. Press the Shift or Control key while clicking ''Shop for Rewards''. If you are using Internet Explorer, you may click the following link for help disabling your popup blocker.

http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx

If you are not using Internet Explorer, visit the help option for your browser.

Another possibility is that the Rewards Catalog may be hidden behind other windows.

Q. What if I forgot my User ID?

Please email Customer Service or call us at 1-877-567-6580.

Q. When will I be required to use my password?

During enrollment, the primary contact establishes a password. Your password will be required to view and redeem points in the Rewards area and Qbid, the rewards auction, to view or alter your account information, enter Reward Codes and to view your Statement. We recommend this password is kept confidential for security purposes.

Q. When I accessed my account, I was told that my email address had not been verified and I was required to change it. Why is that?

In order to participate in Supply Rewards, you must supply a valid email address. If emails sent to your current email address are undeliverable, you will be required to update your email address the next time you access your account. While we are verifying your email address you will still be able to accumulate points. However, you will not be able to redeem points for rewards until your email address is confirmed. Confirming your email address generally takes about 24 hours.

Back to Top